FAQS
SHIPPING
I’ve entered my shipping address incorrectly – how can I change it?
We can update your shipping address as long as your order has not already been shipped. Please contact us at [email protected]
What is the status of my order?
We aim to have all orders shipped within 1-2 business days. Please note, during busy, sale and promotional periods we can often have small delays. Any orders placed over the weekend or on a public holiday are shipped the following business day.
Will I have to pay for customs and duties?
Duties, taxes and other customs fees are calculated pending on the value of your purchase, items ordered and shipment destination. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price this will be indicated at checkout. Some countries like the United States require duties and taxes to be paid upon delivery and these charges must be paid by the recipient of the parcel.
My parcel says it has been delivered but I have not received it. What should I do?
Parcels are sent with a ‘No Signature Required’ delivery service. So if no one is home at time of delivery and the driver deems the area safe to leave, the parcel will be left in a safe location at the address. If there is no sign of your parcel please also check in with members of your household, body corporate/building management and even with your neighbours who may have collected this for you for safekeeping. Once you have checked all possible delivery locations and still have no luck in finding your parcel, please send us an email so we can investigate further with the courier.
Do you have an option to pick up at your warehouse rather than post?
Unfortunately, due to Occupational Health & Safety reasons we are unable to have customers onsite.
Where do you ship to?
We currently ship to the United Kingdom, Europe and the United States.
ORDER ISSUES
I want to make changes to my order, what can I do?
Please email us at [email protected] as soon as possible. If your order has not been packed for shipping, we may be able to make changes to your order.
I want to cancel my order, what can I do?
Once an order is placed we’re unable to cancel the order. Once received you’re welcome to make a return with us, as long as your items meet our returns criteria.
I placed an order but have not received an order confirmation or any further communication, what should I do?
Make sure you check your junk/spam folder in case it has ended up there. If you still cannot find it, you may have entered in your email address incorrectly or used another one. Please reach out to our team at [email protected] so the team can resend it to your correct email address. Make sure to include your full name, email address and order number if you have it.
I’m missing part of my order, is the rest still coming?
We’re so sorry to hear there is an issue with your order, this is definitely not something we want our customers to experience. Could you please send through an email with your order number to our Customer Care Team at [email protected] so we can look further into this for you.
I’ve received the wrong item or size?
If you’ve double checked your order confirmation and have received the wrong size or item, please reach out to our Customer Care Team so we can help right away!
My item arrived faulty, what do I do?
If you believe you have received a faulty item please email our team right away with clear images and we will resolve it for you as soon as we can.
How do I arrange a return?
If you are a UK base customer please visit the following link: PROVIDE LINK. To arrange a return for our International customers please initiate your return through here: PROVIDE LINK
Have you received my return?
We’ll let you know via email once we have processed your return.
Do you offer refunds?
Yes we do! However, we do not offer refunds on items that were purchased during a sale or using a promotional code.
Where will you refund my order to?
All refunds will be processed back to the original payment method used to place the order.
When will I get my refund?
Depending on your bank’s clearance times will determine when you will see a refund back to your original payment method. This usually takes 3-5 business days, but can take up to 10 business days for some financial institutions.
PRODUCT STOCK & SIZING
How often do you restock items?
We are always trying to restock the most popular styles based on customer demand. By signing up for a restock notification of an out-of-stock item, you’re letting us know that you’re loving a particular style, so we’ll do our best to get more in! Once more stock is available, you’ll be notified via email.
Can you tell me when something is being restocked?
Feel free to let us know which style and size you were hoping for a restock of via email and we can check in with our team for you.
How do I know what size I am?
We provide a standard size chart as a measurement guide and international size conversion for our customers to see what size suits you best. Each product also includes a description about the garment plus fit suggestions. Feel free to reach out to our team at [email protected] if you require further assistance.
CHECKING OUT
I am having trouble checking out, what should I do?
Sorry to hear you’ve been having troubles at checkout! We can’t be sure what’s going wrong for you. What we usually suggest is to switch from your current device to a computer if possible, and checkout using Google Chrome as this browser best supports our website. If there is an error message that displays, please send this through to our Customer Care Team at [email protected] so they can look into it for you. Fingers crossed it works for you!
What currency are the prices displayed in?
Our website works out geographical location and will automatically convert to your currency.
What payment options do you have?
We have many different payment options listed below. Please note some of these may be subject to location: Mastercard, Via, American Express, Paypal, Apple Pay and Shopify Pay